Frequently Asked Questions
How does the Personal Sound Amplifier work?
The Personal Sound Amplifier uses a high-sensitivity microphone to pick up surrounding sounds and amplifies them through a tiny speaker directly into your ear canal. It's not a medical hearing aid — it's a personal sound amplification product (PSAP) designed to help people with mild to moderate hearing difficulty hear more clearly in everyday situations.
Is the Sound Amplifier a medical hearing aid?
No — the Personal Sound Amplifier is a personal sound amplification product (PSAP), not a medical hearing aid. It is designed for people who would benefit from hearing amplification in everyday environments. If you have concerns about hearing loss, we recommend consulting an audiologist or medical professional.
Where are you located?
Our head office is located in Melbourne, Victoria
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.